If you feel we have not adhered to these standards, or think we could do better please contact our Director of External Communications via email@example.com and they will deal with your complaint responsively.
We commit to ensuring our complaints process is clear and easily accessible and we will provide clear and evidence-based reasons for our decisions on complaints.
However, should you be dissatisfied with our response, you will be able to take this further by contacting the Scottish Fundraising Standards Panel: www.goodfundraising.scot
Communicating with you
We will communicate with you in the ways that best suit you, whether that be by email, ‘phone or in writing. If you prefer we contact you less we will respect your wishes and only send you the news that is of interest to you.
If you no longer want to hear from us, we will respect your wishes and cease our communications.
Our communications policy can be read here.
Should you wish to update your communications preferences at any time, you can do so here
Your information and data
We will only use your data for the purposes of thanking you for your gifts, re-connecting you with old class-mates, inviting you to events and reunions, updating you on the work of the School and making occasional requests for donations.
Your information will be stored safely and securely. We will not sell or share your data to third party organisations or other charities.
We will make the information we hold on you available to you if you make a request to us in writing.
To ensure the primary functions of the school are not compromised by the acceptance of donations, we follow a strict Gift Acceptance Policy. This enables us to fundraise effectively and efficiently while protecting the reputations of the School and our supporters.
We are pleased to accept donations which are given in good faith, but should you wish to find out more you can view our Gift Acceptance Policy here.
Individuals in vulnerable circumstances
Everyone should have the opportunity to donate if they are able to. George Heriot’s Trust recognises that some of the many people we engage with through our fundraising activities will not always have the capacity, at the point of the interaction, to fully understand the nature of the donation they are being asked to give to George Heriot’s School, or the consequences of making that donation.
We are committed to fundraising in an open, honest and responsible way, so we take care to ensure we act appropriately when communicating with people who may be in vulnerable circumstances.
You can read our Individuals in Vulnerable Circumstances Fundraising Policy here.
We would be delighted to speak to you about any aspect of our fundraising, communications or data use. Should you have a question or an idea, please do get in touch with the Development Office, either by emailing development or calling on 0131 221 6716.